Onboarding & Administration Specialist
Responsibilities
- Participate in building and improving collaboration processes with partner companies;
- Coordinate and enhance operational workflows;
- Analyze business processes and prepare suggestions or changes when necessary;
- Document business procedures and ensure compliance;
- Operate effectively in various systems (CRM, ERP, DO IT, etc.);
- Coordinate the end-to-end onboarding process for new partners;
- Develop and regularly update onboarding plans and procedures;
- Organize and deliver initial training for partners on systems, platforms, and operational processes;
- Verify and manage required documents and contracts during onboarding;
- Ensure accurate setup of new partners in internal systems (CRM, ERP, order/delivery platforms, etc.);
- Collect feedback on the onboarding experience and analyze it to improve processes;
- Closely collaborate with internal teams (Sales, Legal, IT, Operations, etc.);
- Monitor the initial performance of newly onboarded partners and provide support when needed.
Requirements
- Higher education (in Business Administration, Economics, Banking, Management, or related fields);
- Minimum 2–3 years of experience in operations management or business process optimization;
- Strong analytical thinking and problem-solving skills, attention to detail;
- Ability to adapt quickly and openness to innovation;
- Strong organizational and project management skills;
- Proficiency in MS Office (especially Excel) and operational systems (CRM, ERP, DO IT, etc.);
- Excellent command of Azerbaijani and Russian; English is a plus;
- Strong communication, teamwork, and presentation skills.
Conditions
- One of the best business centers of Baku with spectacular sea view;
- Career growth and professional development in a dynamically developing company;
- Decent payment based on industry standards;
- An exciting opportunity to shape the product, with leadership committed to open dialogue and a team of purpose-driven colleagues;
- Unlimited Learning options : Access an array of learning opportunities to support your professional growth;
- Medical Insurance: Full medical coverage from day one;
- Corporate Mobile Number: Stay connected with a company-provided mobile number;
- Exclusive Discounts: Access the DəyərliSən app for discounts across various services and products within the PASHA Group;
- Sports & Wellness Programs: Enjoy discounted access to Push30 fitness and sports activities.
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