Retention Specialist

·      Develop and implement partner retention strategies to increase loyalty and long-term engagement;

·      Analyze partner churn and proactively address issues to improve retention metrics;

·      Serve as the main point of contact for existing partners, ensuring a high level of satisfaction and support;

·      Maintain an up-to-date partner database, tracking engagement and risk indicators;

·      Prepare and present regular reports on retention KPIs (e.g., retention rate, churn rate, engagement score);

·      Conduct satisfaction surveys, Net Promoter Score (NPS) assessments, and feedback sessions;

·      Collaborate closely with sales, marketing, analytics, and support teams to enhance partner experience;

·      Design and manage loyalty programs, bonus structures, and educational initiatives for partners;

·      Stay informed on best practices and market trends in partner success and retention.

·      1-2 years of proven experience in partner success, account management, or customer retention (preferably in a B2B or partner ecosystem environment);

·      Strong interpersonal and communication skills (both verbal and written);

·      Data-driven mindset: ability to identify behavior patterns, interpret metrics, and generate insights;

·      Proficiency in CRM platforms (e.g., Salesforce, Hubspot, or similar);

·      Customer-oriented, proactive, and solution-focused attitude;

·      Fluency in Azerbaijani and Russian is required; English proficiency is a strong advantage;

·      Confident user of Excel/Google Sheets; knowledge of BI tools is a plus.

• Career growth and professional development in a dynamically developing company;
• Decent payment based on industry standards;
• An exciting opportunity to shape the product, with leadership committed to open dialogue and a team of purpose-driven colleagues;
• Unlimited Learning options : Access an array of learning opportunities to support your professional growth;
• Medical Insurance: Full medical coverage from day one;
• Corporate Mobile Number: Stay connected with a company-provided mobile number;
• Exclusive Discounts: Access the DəyərliSən app for discounts across various services and products within the PASHA Group;
• Sports & Wellness Programs: Enjoy discounted access to Push30 fitness and sports activities.